Returns
At The Organik Earth, your satisfaction is our priority. We take great care in formulating our natural health and beauty products and want you to love what you purchase. If for any reason you're not satisfied, please review our refund and return policy below.
1. Eligibility for Returns
Due to hygiene and safety concerns, we only accept returns on unopened, unused, and sealed products. Returns must be:
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Requested within 14 days of delivery
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In original packaging and condition
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Accompanied by proof of purchase (order number or receipt)
Unfortunately, we cannot accept returns on:
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Opened or used products
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Items marked as final sale or non-returnable
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Gift cards
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Customized or promotional items
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Health/wellness items that pose contamination risk once opened
2. How to Request a Return
To initiate a return, please contact us at:
📧 Email: info@theorganikearth.com
Please include your order number, the item(s) you wish to return, and the reason for return.
Once approved, we will provide return instructions and the return shipping address.
3. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
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We recommend using a trackable shipping service and keeping proof of postage.
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We are not responsible for lost or undelivered return parcels.
4. Refunds
Once your return is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note:
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Shipping charges are non-refundable
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Late or missing refunds? Please first check with your bank or payment provider, as processing times may vary
5. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with photos and your order number. We’ll make it right by offering a replacement or refund.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return it (if eligible) and place a new order.
7. Cancellations
Orders can only be cancelled within 2 hours of purchase. Once your order is processed, we are unable to make changes or cancel.
Contact Us
If you have any questions about our Refund Policy, please contact our customer care team:
📧 Email: info@theorganikearth.com
📞 Phone: 437-430-3517
📍 Address: The Organik Earth, Caledon, Ontario Canada L7C 4 G3